Career

We are looking for a strong communicator with a keen eye for numbers and a passion for fashion!

Focus: Key Accounts & Specialist Retail

We would like to warmly welcome you as a Customer Service Specialist / Inside Sales (m/f/d) – Full-time to our RAGMAN team in Waldshut.

RAGMAN has been writing a continuous success story since 1980 as one of the leading providers of knitwear and jersey goods. The foundation of our success is close, trusting collaboration – with our employees, suppliers, and retail partners.

We are a small but refined fashion company based in Waldshut. We combine a passion for design with professional service. To strengthen our team, we are looking for a communicative personality who not only supports our customers but actively contributes to their success.

Your responsibilities – Where service meets analysis

• Customer Support: You are the central point of contact for our key account partners as well as national and international specialist retailers.
• Inside Sales: You manage the entire order process – from order entry and monitoring delivery dates to automated replenishment.
• Space Management & Analysis: For our key accounts, you take responsibility for monitoring and evaluating retail space data. You analyze sales figures and, in close cooperation with our agents, identify optimization potential.
• International Support: You handle correspondence and phone communication confidently in both German and English.
• Complaint Management: You find confident, customer-oriented solutions even in challenging situations.
• Interface Function: You work closely with our sales team and management.

What you bring

• Education: Intermediate school certificate (desirable) and completed commercial training.
• Professional Experience: At least 3 years of experience in customer service or inside sales.
• Analytical Affinity: You enjoy working with data and have a strong understanding of retail KPIs (space productivity, sell-through rates, etc.).
• Language Skills: Very good German and English skills are essential due to our international orientation.
• Soft Skills: You are highly organized, work precisely, and maintain a positive attitude even during peak seasons.
• Confident use of Excel, including pivot tables

Why we are a great fit for you

• Culture: A family-like team, flat hierarchies, opportunities to contribute your own ideas, and an inspiring working environment in the fashion industry.
• Responsibility: A diverse role where you have a direct impact on the success of our key accounts.
• Stability: A permanent position in an owner-managed company.
• Exciting Industry: Insights into the world of fashion and international business relationships.
• Performance-based compensation
• Up to 30 days of vacation
• Regular working hours (Monday to Friday)
• Attractive additional benefits such as:
  • Company pension scheme
  • Employee discounts
  • Regular employee and customer events
• Individual, practice-oriented training and development opportunities

Does this sound like you?
We look forward to getting to know you. Become part of an innovative, down-to-earth company – with a passion for textiles, people, and collaboration.

Please send your application documents to info@ragman.de

Strategic key position for our companies (DE/CH)

Location: Waldshut

RAGMAN has been writing a continuous success story since 1980 as one of the leading providers of knitwear and jersey goods. The foundation of our success is close, trusting collaboration – with our employees, suppliers, and retail partners.

We are an established, owner-managed fashion company known in the industry for exclusivity and efficiency. As we operate both a German and a Swiss company, we are looking for an experienced, entrepreneurial-minded personality who can holistically manage our commercial and operational processes and position them for the future.

Your area of responsibility – Strategy & Operations

• Finance & Controlling: You are responsible for liquidity and credit limit planning, as well as the preparation and analysis of monthly and annual financial statements for our German and Swiss entities.
• IT Management: You oversee our IT infrastructure, act as the point of contact for external partners, and actively drive digitalization (ERP/merchandise management systems).
• Warehouse & Logistics: You maintain strategic oversight of the warehouse and optimize goods flows and process costs.
• Management Reporting: As the right hand of the management, you provide sound analyses and key figures as a basis for decision-making.
• Cross-border Management: You coordinate financial specifics between Germany and Switzerland (taxes, customs, currencies).

What you bring

• Expertise: A completed degree with a focus on finance/controlling or a comparable qualification with strong commercial understanding.
• Professional experience: At least 10 years of solid experience in commercial management or senior controlling, ideally in a mid-sized company.
• DE/CH affinity: You are familiar with the regulatory requirements of both countries or are highly motivated to familiarize yourself with the cross-border environment.
• IT proficiency: You are tech-savvy and know how to leverage modern systems to create efficient processes.
• Language skills: Very good German and English skills are essential due to our international orientation.
• Leadership strength: You are a loyal sparring partner for management and lead your team with clarity and empathy.

What we offer

• Family-like working atmosphere: A team where people know and appreciate each other.
• Full-time responsibility: A permanent leadership position with significant creative freedom.
• Short decision-making paths: In our team, you can truly make a difference – without bureaucratic detours.
• Exciting environment: The dynamism of the fashion industry meets the stability of a regionally rooted company.
• Appreciation: An attractive compensation package that reflects the importance of this position

Does this sound like you?
We look forward to getting to know you. Become part of an innovative, down-to-earth company – with a passion for textiles, people, and collaboration.

Please send your application documents to info@ragman.de